Shipping and Returns

Shipping and Delivery:
We only work with international and reliable shipping carriers to ensure best service to our customers. We offer free shipping in Middle East! 
Please note that we do not ship to PO Box address. All orders are processed and shipped on the following business day. Please allow 3-5 days for domestic deliveries and 5-10 days for international deliveries. Once your order is confirmed, a shipping tracking number will be emailed to the address provided during checkout after the order has shipped. Please note deliveries do not take place on Fridays and Public Holidays.

Customs and Import Duties:
Any customs or import duties are charged once the shipment reaches its destination country. We have no control over these charges and can therefore not predict what the charges may be in each country. The recipient of the shipment must pay customs and import duty charges. The shipping provider will provide you with a customs invoice upon delivering the goods. 

Returns:
As part of our commitment to customer service, Neu Cosmetics JLT offers a reasonable return policy for products purchased on our website.
Please contact info@carolinesvedbom.me for a pre-authorization for the refund or replacement providing us with your order number, name and address, details of the product and reason of the return. Once you have the pre-authorization you can send us the product purchased through our website. You may return the item(s) for a refund or exchange within 10 days working days of placing the order. Please note that you are responsible for any shipping costs that may occur.

Below are our conditions for returns & replacements:
The product is accompanied by the original receipt.
The product is in its original condition, unworn, unwashed and unaltered.
The product is exchanged or returned within 10 working days of placing the order.
If the product is exchanged with another product of the same or higher value, the difference should be settled.
All authorized and approved refunds will be refunded to the customer within 10 working days.

If you have any questions regarding your order, please feel free to email our customer service: info@carolinesvedbom.me